Click column header to sort
-
Dreams Dominicus La Romana is looking for an Executive Housekeeper who will manage all facets of the Housekeeping Department ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas.
-
The Spa Manager is responsible for overseeing the spa operations and team to deliver an excellent Guest experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback.
-
Manages the hotel sales and marketing plans byrecommending growth efforts, monitoring progress, and ensuring that the hotelis competitively positioned within the local marketplace.
-
The Digital Campaign Analyst is part of the Digital Analytics team, which responsible for overseeing analytics, data integrity, marketing campaign/website optimization, and support across all AMResorts' digital efforts. The team is comprised of analysts and strategists dedicated to fostering a data-first strategic approach while ensuring accurate, actionable, and timely deliverables. The team is responsible for supporting the broader marketing team’s efforts across the customer acquisition, customer experience, and customer engagement lifecycles. Specific responsibilities include but are not limited to: auditing and analysis of marketing campaign performance/ROI, customer funnel and search analysis, clickstream analytics, user journey optimization, multivariate testing, email marketing analytics, CRM analytics, data visualization efforts, and a wide-range of reporting.
The position works closely with other key stakeholders to identify areas of opportunity in campaign performance across marketing channels and work collaboratively to implement enhancements. Applicant must have superior technical, analytic, strategic and project management skills, with the ability to work independently in an exciting, fast-paced environment.
Essential Duties/Responsibilities:
- Execute in-depth performance/ROI analysis across all paid, earned, and owned channels
- Supports brand analytic needs by analyzing web traffic using clickstream tools including Google Analytics 360 and Adobe Analytics
- Utilize first-party CRM and promotional data to contribute to problem solving across all areas of the business units, marketing, operations, revenue management and distribution.
- Leverage in-house and external data, tools and methodologies to develop data-centric recommendations for the best marketing strategies to deploy
- Assist in the planning and management of SEO strategy, SEO/SEM opportunity analysis, and other top-of-funnel tactics to drive qualified traffic.
- Enable AMResorts to leverage attribution modeling and audience segmentation to inform campaign/budget decisions
- Assist in campaign planning, including audience analysis and creative performance via regular testing to ensure efficiencies across all digital platforms.
- Lead moderately complex research or analytic projects that involve multiple team members.
- Provide analysis of ad hoc research projects including segmentation, benchmarking, attribution modeling, guest insights, branding, customer satisfaction, advertising effectiveness and awareness, attitude, and usage studies
- Build strong relationship with agency and other vendor partners to deliver excellent campaign execution.
- Partner with other internal team members on key cross-functional initiatives.
- Assist in regular training on key analytics tools, trends and topics relevant to internal business teams.
- Other Duties as assigned.
Qualifications:
Education:
- Bachelor’s or equivalent 4-year degree (Required fields: Business Information Systems, Business Intelligence, Computer Sciences, Data Management, Statistics, Marketing, or related field)
- Advanced degree an asset
Language:
- English
- Spanish beneficial but not required
Requirements:
- Experience using Google Analytics, Google Tag Manager, and Google Marketing Platform technologies (AdWords, DCM, DBM, Floodlight/Remarketing Tagging, etc)
- Experience working with analysis/measurement of paid media channels: display, paid search, paid video, and paid social marketing campaigns
- Experience working with the analysis/measurement of earned/owned media channels: SEO, organic social, content strategy, lead generation, and email marketing
- Google Analytics and Google Tag Manager Individual Qualification required
- Must be proficient in Microsoft Excel and Powerpoint
- Must be able to demonstrate understanding of the complexities of ad trafficking
- Must be able to demonstrate knowledge of various online advertising pricing and attribution structures (CPC, CPM, CPA, etc.)
- Must be able to demonstrate knowledge of digital audience segmentation and advanced digital targeting techniques
- Experience in Adobe Analytics and Adobe Dynamic Tag Manager preferred but not required
- Experience with an enterprise marketing automation platform like Eloqua/HubSpot/Marketo/etc a plus
- Experience working with a customer experience (CX)/heatmapping software a plus
- Experience working with A/B and multivariate testing software a plus
- Experience working with BI/data automation/visualization software (Data Studio, Tableau, Qlicksense, etc) a plus
- Excellent multitasking abilities and the ability to prioritize well in a fast-paced environment.
- Strong initiative – conceive projects and execute based on open business/analysis questions
- Excellent communications skills, both written and verbal
- Excellent quantitative skills
- Strong attention to detail
- Excellent problem-solving skills
- Ability to manage projects autonomously
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
- Hospitality/travel industry experience a plus
- Valid passport and ability to travel required
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The noise level in the work environment is usually moderate but can be high at times.
#ALG
-
The overall purpose of this position is to facilitate channel management connectivity projects for AMResorts hotels. This person is responsible to apply the steps involved in electronically connecting third party distribution partners with hotels. This role is responsible to facilitateresources and business needs to ensure that connectivity projects are delivered on schedule.
-
The Web Designer, International will be responsible for the design and workflow of AMResorts’ new market websites and email while ensuring a seamless brand identity across all markets. This position will provide graphic/web design services and assist in workflow efficiencies between markets.
This role will collaborate with the Senior International Designer and Associate Digital Art Director to maintain visual brand identity and guard its viability. Attention to detail and consistency will be key. Additionally, this role will need to work directly with the International Marketing Specialists. The Web Designer, International will also facilitate the workflow with outside agencies providing translation and design services. Collaboration and ability to communicate effectively with cross-team/department co-workers and stakeholders is an essential part of the job.
-
The overall purpose of this position is to monitor the direct channels of distribution, (Including Call Center and Online Booking Engines, GDS, and UVC) to provide detailed reporting on performance and trends, and analytics to identify areas of opportunity and strengths and weakness in booking patterns and behavior, to present coherent initiatives and plans to maximize channel potential, in addition to monitoring these channels for quality assurance, to ensure guidelines are being met, and resorts are being featured correctly. This will subsequently increase the revenue and efficiencies of these channels.
-
The Presentation Specialist, Sales & Training is responsible for leading AMResorts’ efforts to create powerful, strategic and impactful presentations to be used in sales presentations and trainings. The Presentation Specialist must be a designer and innovator who can collaborate with senior staff to create meaningful motion graphics using PowerPoint and other programs.
The Presentation Specialist reports to the Senior Product Marketing Manager and has varied job responsibilities, which specifically relate to the overall branding and presentation of AMResorts. This position will play an integral role in the development and execution of all presentation materials for the executive team, as well as marketing and sales departments at AMResorts. Additionally, this position may take ownership of various branding and promotional projects throughout the year and on an ongoing basis. Awareness of relevant market conditions and current trends, as well as innovative and forward thinking is critical.
- Conceptualization, innovative design and creation of all sales department PowerPoint presentations, webinars and training modules
- Ability to develop outlines, comprehend data and provide high-level executive summaries
- Oversight of all sales PowerPoint presentations, as well as updates to ensure AMResorts presentation standards are being met and maintained
- Communication across all departments to ensure accuracy of information in all presentations
- Work directly with the Marketing ROI Analyst to ensure accuracy of all key performance indicators and return on investment results
- Establish deadlines and ensure delivery and approval of presentations
- Responsible for all aspects of special design projects (from conception to copywriting, design and creation)
- Work on special design projects with Sales team for tradeshows, events, in-destination events and trainings
- Additional tasks and projects as needed
Experience & Skill Requirements:
- Expert in all Microsoft programs including PowerPoint
- Expert in Adobe Creative Suite
- Bachelor’s or equivalent 4-year degree
- 3+ years marketing and graphic design experience, with travel industry experience preferred
- Strategic thinking skill set and experience with interacting with senior leadership
- Strong marketing background and graphic design experience required
- Must be a self-motivated and results-oriented person, able to lead projects and interact with multiple departments
- Creative, detail-oriented, and capable of meeting deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Public speaking experience a plus
- Spanish a plus, but not required
#ALG
-
The role of the Wedding Chat Specialist is focused on ensuring our customers' needs are met throughout the entire wedding chat experience - inquiry to completion and beyond. The Specialist responds to inbound inquiries from consumer and travel agents through the company chat system and services existing (confirmed) customers in a manner that supports the company's sales and service goals and core values for the brands of Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Now Resorts & Spas and Sunscape Resorts & Spas.
Responsibilities include but not limited to:
- Manage Online Chat program:
- Qualify requests andcross-sellbased on brand and availability
- Assist with initial and basic wedding inquiries
- Help wedding couple find the resort suited to their needs and redirect customer to properties
- Provide additional attention to resorts needing a boost in wedding production
- Act as a agent resource or redirect agents to appropriate resources
- Build relationship with resorts’ Wedding Managers to further increase response time and customer service
- Pursue leads post bridal show and promotions
- Report monthly to manager on number of chats, responses, satisfaction and feedback to assess service analytics and marketplace trends
- Create and update Wedding Pinterest Boards for specific resorts
- Ongoing social media updates for Romance Team
- Assist with special projects given by the Romance Team
- Qualifications: Experience: 1-3 years’ experience in Customer Service or Sales. A background in the bridal and travel industry – specifically focused on destination weddings & honeymoons- is preferred. Prior knowledge of social media is a strong plus. Excellent written and oral communication skills- specifically typing; Excellent customer service skills; Ability to make sales minded decisions based on advised strategies; Ability to eloquently promote high-end resorts and weddings. #ALG
-
The Senior Marketing Manager - Branding is responsible for identifying key industry and competitor trends, new brand research and development, building strategic brand value and the strong positioning of each brand accordingly in the marketplace to increase sales, drive revenue and meet the company’s established goals. In this role, the Senior Marketing Manager - Branding will ensure the marketing team achieves the business objectives, goals and performance as defined by the company, and will be responsible for creating and adjusting the processes and procedures in place to meet the changing market and competitive conditions. The Senior Marketing Manager - Branding is responsible for the strategic leadership and development of the brand team and reports to the Director of Marketing.
Essential Duties/Responsibilities:
- Conceptualization and execution of marketing strategies designed to increase consumer brand awareness and positioning for AMResorts’ six brands across several key traditional mediums including national TV campaigns, online and print advertising, multi-lingual brochures and collateral materials, and multi-lingual, multi-market brand websites
- Act as project manager (lead, manage, execute and report) for fully integrated marketing campaigns
- Responsible for industry trends, competitive analysis and understanding of product offerings and marketing campaigns to further drive innovation
- Responsible for marketing, brand positioning and advertising efforts across multiple markets, with specific focus on North, Central and South America, Europe and Asia.
- Development and international execution of brand positioning and marketing campaigns for AMResorts’ six brands across several markets and key channels
- Lead the marketing team in the development of new brands and concepts based on business needs, market trends and competitive innovation
- Lead planning, execution and vision of resort photo and video shoots to ensure proper branding and positioning
- Act as liaison between legal department and AMResorts for trademarking and branding
- Successfully launch and bring to market new properties in development to meet sales targets and revenue goals as established
- Perform market research, identify current consumer trends and execute new innovative marketing strategies in line with established objectives and goals to create longevity in the marketplace
- Responsible for identifying annual marketing strategies and promotional campaigns designed to establish brand positioning and meet established revenue goals
- Plan and maintain budget for team projects
- Responsible for creation and coordination of annual business plans, as well as oversight of quarterly and on-request presentations for owners.
- Employee development, retention, development through execution of HR strategic growth strategy including work force and compensation planning. Responsible for cross-functional team training and employee motivation for long term career planning at AMResorts
Qualifications:
Education:
- Bachelor’s Degree required
- Experience:
- 8+ years marketing experience
- Experience managing and leading a team
- Experience successfully launching marketing campaigns across multiple international markets
- Experienced track record of creating and launching new brands
- Experience and understanding of key audience behaviors and effective marketing strategies specifically in Latin America
- Current Travel/Hotel/Hospitality industry experience a plus
- Advanced MS Office including Word, Excel, and PowerPoint
- Language:
- Spanish preferred, but not required
Characteristics:
- Strategic-thinker and highly innovative
- Strong executive presentation skills
- Strong leadership and motivational skills
- Highly motivated, positive, ambitious and result-driven
- Must be able to work well under pressure and adjust to changing deadlines
- Problem Solving/Analysis
- Excellent written and verbal communication skills required
- Creative copywriting skills as well as experience in Sales, Marketing and/or Public Relations required
- Must be creative and organized with the ability to multi task
- Must be focused and very detail oriented
- Ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment
- Must have a valid passport and the ability to travel.
-
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually moderate.
#ALG
-
The Digital Marketing Associate supports various members of the Digital Marketing team in their ongoing marketing/advertising efforts across paid media channels, email execution & automation as well as supporting general performance/analytics reporting. Additionally, he/she will work closely with the CRM Marketing Manager to help manage the guest satisfaction survey program and work on delivering CRM strategies across the company encouraging customer retention and customer loyalty.
Essential Duties/Responsibilities:
- Support digital marketing efforts across paid digital channels including SEM, display and social media advertising
- Conduct competitive analysis of competing websites and promotional efforts
- Assist in the day-to-day execution of email projects including: testing, campaign set-up, and QA review
- Partner with other internal team members on key cross-functional initiatives
- Manage day-to-day communication with vendors to ensure successful completion of digital marketing projects
- Monitor and troubleshoot deliverability issues for individual email campaigns
- Review digital marketing and email creative assets, messaging, etc. to maintain alignment with brand standards, product guidelines and best practices
- Coordinate the creation and production of digital marketing materials in support of promotional campaigns; and report on results following campaign run
- Assist with CRM and data quality initiatives as needed
- Analyze campaign performance, research campaign issues and formulate actionable solutions based off findings
- Assist in creating in-depth campaign insight reports and data analysis
- Other duties as assigned
-
Qualifications:
Education:
- Bachelor’s or equivalent 4-year degree
- Experience:
- 1-3 years’ experience in Email Marketing, Digital Marketing, CRM, Online Advertising, Marketing Analytics
- Language:
- English
- Spanish beneficial but not required
- Characteristics:
- Proven work experience as a Digital Marketing Coordinator, Digital Marketing Specialist or similar role
- Hands-on Experience with SEO/SEM, display and social media advertising campaigns
- Demonstrated proficiency with email marketing automation and CRM data management best practices
- Solid understanding of web metrics & digital analytics, with the ability to generate, analyze & interpret data
- Knowledge of traditional and digital marketing tools/applications
- Familiarity with content management system software
- Excellent written and oral communication skills
- Detail-oriented with strong analytical and problem solving skills
- Must be proficient in Microsoft Excel with excellent quantitative skills
- Excellent time management and project management skills
- Ability to achieve defined objectives with minimum supervision
- Attention to detail, proactive and good organizational skills
- Valid passport and ability to travel required
- Ability to work in a fast paced environment independently
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The noise level in the work environment is usually moderate but can be high at times.
#ALG
-
The CRM Marketing Manager is responsible for the planning, organizing, executing, tracking, and reporting the results of AMResorts CRM initiatives and projects in support of revenue objectives. He/She will be responsible for driving utility and actionable insights from CRM projects related to resorts operations across a portfolio of 6 brands. The role entails training properties on customer relationship & data collection best practices, standard operating procedures as well providing and tracking relevant KPI's. Additionally, the role will manage the guest satisfaction survey program and work with the Director of Digital Marketing & CRM on delivering CRM strategies across the company encouraging customer retention and customer loyalty.
Essential Duties/Responsibilities:
- Manage daily CRM project activities related to hotel/account management, maintenance & trouble shooting.
- Effectively allocate and manage the consumer CRM and data collection budget
- Lead tasks related to the successful two-way implementation & ongoing connection of the hotel property management systems properties to the CRM.
- Build collaborative relationships with all marketing departments to gain a greater understanding of customer
- base/profile through insight, segmentation and data analysis
- Create a framework for future CRM projects creating strategy that aligns with the AMResorts business objectives.
- Manage current consumer CRM projects ensuring vendors and internal stake holders work together to deliver products that improve resort operations, data collection and guest satisfaction
- Proactively monitor CRM updates and incident logs to identify customer behaviors for new engagement
- opportunities, growth and future retention strategies
- Coordinate and maintain pre-stay and follow-up guest satisfaction survey program with the goal of enhancing
- customer lifetime value through the delivery of personalized communication and guest experiences
- Lead the development of training materials, user manuals and other standard operating procedure documents as needed to enable successful implementation of CRM projects and ongoing improvements
- Work with internal stake holders to develop and maintain ticket escalation workflow.
- Manage survey notification updates, resolve technical property questions & update CRM users/permissions
- Assist in the implementation of the incident management tool across the portfolio.
- Proactively monitor CRM data trends to identify new customer behaviors in order to identify new opportunities for growth; study existing customers behaviors in order to identify new opportunities
- Oversee the maintenance of all transactional email campaigns optimizing said campaigns to ensure engagement.
- Work with internal stake holders to initiate quality assurance programs for data collection
- Maintain and build strong relationship with agencies & other partners to deliver superior campaign execution.
- Partner with other internal team members on key cross-functional initiatives
- Manage vendor relations with key CRM partners
- Other duties as assigned.
-
Qualifications:
Education:
- Bachelor’s or equivalent 4-year degree
- MBA preferred
- Experience:
- 5-7 years of combined experience in CRM, Product Development, Project Management, Data Collection, Digital Marketing/Analytics, Customer Engagement and Retention strategies
- Language:
- English
- Spanish
- Characteristics:
- Demonstrated proficiency with CRM systems and the integration with ESP software providers
- Prior experience with data collection, survey research, email marketing and workflow automation
- Excellent quantitative and analytic skills (highly proficient in Microsoft Excel)
- Foresight to anticipate issues, set priorities and proactively develop strong relationships both internally and externally
- Excellent time management and project management skills
- Prior management experience (leading others, building a high performing team)
- Used to working in a multinational / multilingual business environment
- Ability to achieve defined objectives with minimum supervision
- Excellent written and oral communication/presentation skills
- Attention to detail, proactive and good organization
- Valid passport and ability to travel required
- Ability to work in a fast-paced environment independently
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The noise level in the work environment is usually moderate.
#ALG