Apple Leisure Group

  • Rooms Division Manager – Secrets Papagayo Costa Rica

    Posted Date 1 month ago(3/14/2018 12:16 PM)
    # of Openings
  • Overview

    Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.


    Job Requirements


    2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.




    • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
    • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
    • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
    • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
    • Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
    • Responds to and handles guest problems and complaints.
    • Monitors Rooms operations sales performance against budget.
    • Reviews reports and financial statements to determine Rooms operations performance against budget.
    • Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
    • Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.









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